Krakow Airport Guide to John Paul II International Airport Krakow-Balice - KRK

Krakow Airport Services

In this page you’ll find the Services options at Krakow International Airport.

John Paul II International Airport Krakow-Balice (KRK) is the main international airport serving Krakow, in Poland. Concretely, the airport is located in Balice, 11 km away from Balice ciy centre and about 20 km from Krakow city centre. KRK Airport has one large passenger Terminal which includes the Old Terminal and the New Terminal buildings, where you can find the following Services and Facilities:

- Restaurants, cafeterias, Shops and Dutty free stores

- Airport information: open desk in the check-in hall from 5:00h to 22:00 and in the arrivals hall level 0 from 8:00h until 00:00h

- Tourist information: Monday – Sunday: 9:00h – 19:00h/ location: passenger terminal, arrivals hall, level 0/ tel. +48 12 285 53 41/ e-mail:

- Lost & Found: Monday - Friday 8:00h - 18:00h/ Saturday - Sunday 8:00h - 16:00h holidays 08:00h - 16:00h/ location: passenger terminal, level +1 (next to the Security Check Point)/ tel. +48 12 639 36 95e-mail: /

- Telephones: location: Passenger Terminal, level 0, opposite the Visitor’s Centre and PLL LOT ticketing office; Passenger terminal, level 0 opposite the Visitor’s Centreopposite Aegean, and Ryanair ticketing office Passenger terminal, level 1 near Premium Food Gate shop (Schengen Zone) near Keraniss shop (Non-Schengen Zone). Possible calls to national numbers in Poland- fixed and mobile phones.

- ATMs: at Krakow Airport you’ll find 5 machines in the departures and arrivals hall, 1 in the departures hall after the security control and 1 in the arrivals hall in the luggage claim hall.

- Internet: internet access is for free during the first 15 minutes (KRK Free Wifi)

- Post Office: Passenger terminal, near check-in desks, level 0, Open Monday - Thursday 09:00h- 15:00h, Friday 14:00h - 20:00h, Saturdays, Sundays – closed. There are two more post boxes located at Krakow Airport passenger terminal: first is located at the "Departures" entrance - passenger terminal, level 0, and the second is located inside the passenger terminal, between the Check-in zone and the Airport Information Point at level 0.

- Observation deck: opened everyday 24 h with an entrance fee of 2,00 PLN (payment machine works only in coins)

- Chapel and Prayer: located in the passenger Terminal in the mezzanine, masses and church holidays every Sunday at 8:00h and at 10:00h.

- Currency exchange: one in the level 0 in the arrivals hall open from 7:45h until 00:00h, tel. +48 602 765/ another one also in the level 0 in the check-in hall open from 1:00h until 21:15h, tel. +48 692 179 342.

- Bank PeKaO SA: Passenger terminal, level +1opening hours 9:00 am - 04:30 pm tel. +48 12 626 14 44

- TAX refund: one office located in the level 0 of the arrivals hall, open from 7:45h until 00:00h/ another one also in the level 0 in the check-in hall open from 1:00h until 21:15h, tel. +48 692 179 342.

- Lost Luggage: located in the arrivals hall and in the public area – east section// Welcome Airport Services: tel. +48 12 285 51 21 (operating 08:00h - 20:00h) e-mail:, all international flights of: Airberlin, Austrian Airlines, Brussels Airlines, easyJet, El-Al Israel Airlines, Eurowings, Iberia Express, Lufthansa, Norwegian, Sprint Air, Vueling, British Airways, KLM, Finnair i Swiss International Air Lines. LS Airport Services: tel. +48 12 639 32 48e-mail: all flights of Aegean,, PLL LOT, Ryanair, SAS.

- Luggage wrapping: location: Passenger terminal, level 0 (Check-in Hall). Price: PLN 29,99 / 8€ / 8$ / 5£. Opening hours: 5:30h to 17:30h.

- Airline sales and ticketing:

o Norwegian, Air Berlin, Alitalia, Finnair, Eurowings, KLM, Brussels Airlines, Norwegian, SWISS, Vueling, Lufthansa, British Airways
The airline ticket counter hours are based on their daily flight schedules

o easyJet: the airline ticket counter hours are based on their daily flight schedules

o PLL LOT and other Star Alliance members: the airline ticket counter hours are based on their daily flight schedules, tel. +48 12 285 51 28 / +48 22 577 77 55

o Ryanair,, Aegean: the airline ticket counter hours are based on their daily flight schedules

- Fast Track services

- Airport Business Lounge located in the level 0 of the Terminal with many services and facilities included such as: Wifi access, restaurant, cafeteria, newspapers, showers… 

o Business Lounge Schengen: Monday to Sunday from 4:30h to 22:00h.
o Business Lounge Non Schengen: Monday and Friday from 9:00h to 22:00h, Tuesday, Wednesday and Thursday from 11:00h to 22:00, Saturdays closed. Prices will depend on your airline and on which card you will use. 

- Conference room: there are three conference rooms in the VIP Terminal providing a comfortable space with A/V equipment, WiFi, catering… They are located just 100 metres from the Hilton Garden Inn Krakow Airport. The rates are:

o Conference room rental for 1 hour: 246 PLN
o Conference room rental for up to 4 hours: 430,50 PLN
o Conference room rental for 1 day: 738 PLN
o Coffee break per 1 person: 24,60 PLN including cookies, chocolates, coffee, tea, water and juice.
o Laptop rental: 246 PLN per day
o Cancelation charge 24 hours: 430,50 PLN
o Projector and screen included
o Prices include VAT of 23%
o Reservations: +48126393415/ email:
o VIP and Business Services Manager: +48126393354/ email:

- Shuttle services: paid Shuttle Service between terminal and the aircraft is offered to passengers with the Senator or HON status within STAR ALLIANCE. The service has to be requested at least 24 hours before arrival or departure (domestic and international flights).

- Welcome desks: 700 PLN + VAT per day, 300 PLN VAT per 2 hours. 

- Useful numbers and emails
o Business Lounge Schengen: tel: +48126393493; mail:
o Business Lounge Non Schengen: tel: +48126393494, mail:
o Terminal VIP: tel: +48126393304/ +48600001681/ mail:
o Reservations (VIP services, Meet and assist, shuttle service, welcome desk and conference rooms): +48126393304/ +48600001681/
o VIP & Business services manager: Dorota Walkowicz: tel: +48126393354/ mail:
o Acting VIP Deputy Manager Maciej Brzeszczak: tel: +48126393339/ email:
o For any other information: +48 12 295 58 00.